What Are The Best Shared Inbox Tools?
Running a digital business? Then you know how busy things can get. New product or web launches, networking, brainstorming, and putting out fires. Meanwhile, the emails flood in with customers desperate for answers and fast. It can be hard to keep up.
That’s where shared inbox tools come in. They help you manage emails better. How? A shared inbox can be used by more than one user at a time, making it an invaluable tool for teams. What's more, shared inboxes don't require team members to establish separate usernames and passwords like regular mailboxes. Pretty awesome, right?
Today's blog is going to cover what makes shared inboxes so darn special while looking at some of the best shared inbox tools this year. But first, what makes a shared inbox so different from a normal inbox?
How a Shared Inbox Differs from a Regular One
A regular email inbox grants access to one person, and this singular person is the sole party that can both see and reply to emails. A shared inbox allows multiple people to access the same inbox from anywhere in the world. This way, everyone on your team, remote or not, can see and answer incoming customer support emails.
With a shared mailbox, collaboration and interaction between team members is much easier. As a result, teams using shared inboxes cover more customer concerns and they cover them faster. This nifty tool has a ton to offer, including:
- Easy Collaboration
- No Duplications
- Faster Responses
- Better Tracking
With the easy collaborative methods, there’s no need to forward emails back and forth. Everyone can see which emails are answered and which ones need attention. Further, simplify the workflow by leaving internal notes on customer inquiries so everyone remains up-to-date about the incident. It’s easy and fun, like having a private professional chat group, but about an email from a loyal customer.
Think about it, have you ever experienced when two representatives reply to the same email? One rep is recognizing the issue, while the other is telling you there's nothing to be done. It's confusing and can be off-putting, right? With a shared inbox, this won't happen often, if at all. It keeps things organized and clear and everyone can see who is handling which email and to what capacity.
Shared inboxes also come with tracking features. This way your team can prioritize inquiries. No more missed emails. Instead, you can see how fast emails are being answered and track customer satisfaction. All of which helps you see where your team can improve.
Ready to uncover the best shared inbox tools this year?
The Best Shared Inbox Tools This Year
Having the right shared inbox tools is critical for seamless communication and efficient email management. This year, several standout tools have emerged as leaders, offering innovative features to help teams stay organized and responsive. As promised, now we will explore the best shared inbox tools of the year, highlighting their key benefits and what sets them apart in a crowded market.
1. FreeScout
FreeScout stands out as one of the best shared inbox tools of the year for many businesses. The platform supports multiple languages like English, Spanish, Dutch, French, Slovak, German, Korean, Swedish, Japanese, and Persian, to name a few. It’s open-source and self-hosted and the muse for our Design Modules. Our modules were designed to boost your self hosted help desk productivity without breaking the bank. With FreeScout, you can use both Help Scout and Zendesk features for free without worrying about privacy. That's right, with Freescout you control your data.
Other notable features:
- Customizable modules
- Easy team collaboration
- Internal notes
- Customer satisfaction tracking
FreeScout is perfect for small to medium businesses. It helps them manage their shared mailbox like champs. It has a simple and easy-to-use design and you can create and start using an account right away.
2. Missive
Another of the best shared inbox tools on this short list is Missive. A project management tool designed for teams who communicate efficiently. With a minimalistic and intuitive interface, Missive blends live chat, a shared inbox, and social media management into one.
Adequate for businesses of varying sizes, this tool was built for security. Assign emails to your team's active members or observers, accordingly. This keeps the right information in front of the right people on your team and away from those who don't need to be involved.
Notable features:
- Email and chat in one place
- Team collaboration
- Shared labels and notes
- Automation tools
Missive is a shared inbox tool that helps teams stay organized and communicate better. By combining email and chat. Making it great for teams that need to collaborate closely.
3. Groove
Groove is another shared inbox tool that makes managing customer support easy landing it as number three on this list of the best shared inbox tools available. It's a simple platform where you can handle all your support requests in one place. This helps you focus on growing your business instead of sifting through countless customer inquiries. Not to mention that Groove has been voted the highest ROI help desk for small and medium businesses for three years straight. Try Groove to make your customer support smooth and efficient!
Groove also tracks performance, so you can see how quickly emails are answered. It's perfect for keeping your team organized and efficient!
Other notable features:
- Email management
- Team collaboration
- Customer profiles
- Reporting tools
Groove is designed for small businesses because it’s a simple and effective shared inbox tool. It helps teams better manage customer emails and tickets and has a clean interface. Plus, it’s easy to set up.
4. Kayako
Kayako makes managing requests easy by combining emails, chats, and social media messages in one place. With access to its powerful features, teams can quickly start helping customers. The interface supports large amounts of customer tickets while maintaining that personal touch. It's perfect for businesses that value staying organized and improving customer service.
Katako’s notable features:
- Multi-channel support
- Team collaboration
- Customer profiles
- Reporting tools
Kayako is stellar for businesses that need to support customers across multiple channels. We’ve got one final suggestion of the best shared inbox tools available to share with you.
5. Gmelius
Gmelius is a tool that turns Gmail into a team workspace. It lets you share inboxes and automate emails. Over 10,000 teams use it daily, so you know it’s trustworthy for your team, too! Gmelius makes working together easy and fun. Transform your Gmail with Gmelius and boost your teamwork!
Notable features:
- Gmail integration
- Shared inbox
- Automation tools
- Team collaboration
Gmelius is perfect for teams that already use Gmail. You can see everything clearly and work with your team smoothly. Gmelius adds powerful collaboration and automation features to your inbox.
Why Choose a Shared Inbox Tool?
Choosing the right shared inbox tool can make a big difference for your business. This is mainly because using the right one helps your team work better. It keeps emails organized and makes your customers happier with faster responses.
A shared inbox tool like FreeScout or the others referenced above can be a game-changer. These shared inbox tools offer the flexibility and control that digital businesses need. Plus, with customizable modules for FreeScout from Freescout Geeks, you can tailor your help desk to fit your brand perfectly.
So, whether you’re a small business or a growing company, consider adding a shared inbox tool to your toolkit. It’s an investment that can improve your customer service and streamline your email management. With the best shared inbox tools in play, you can keep your customers happy and your team efficient.