11 Best Freescout Modules For Your Self-Hosted Helpdesk

A helpdesk is an essential nuance of any business, digital or otherwise. As the first stop for customers with IT issues, helpdesks are responsible for quick answers and solutions. For some digital marketers, the quest to establish a secure means to assist customers with technical issues means considering a self-hosted helpdesk. 

A self-hosted helpdesk is an ideal means of getting customers the help they need while protecting their vital data. How does it protect this data? Because to self-host a helpdesk requires the operator to provide an access code, password, or license. This is where software comes into play, as it’s needed to install and access a helpdesk on an in-house server.

There are several options—per usual—of software programs to assist. Are you looking for how to design, build, and automate a self-hosted helpdesk? Then, consider Freescout modules for aesthetically pleasing workflows that make tending to IT issues a breeze.

Best Freescout Modules For Your Self-Hosted Helpdesk

Based on the dozens upon dozens of Freescout modules available, it can be hard to know where to start. It’s an exciting discovery, we understand wholeheartedly. To be more helpful, there are Freescout modules, we would recommend starting and maintaining a self-hosted helpdesk. 

But don’t forget that there are plenty more Freescout modules available than what we will list for you below. Each of them is curated to push your brand’s professionalism, aesthetics, functionality, and reach. Here are our picks for 11 Freescout modules for your self-hosted helpdesk:

1. Design: Get your self-hosted helpdesk branded for transparency with jaw-dropping customization with a few clicks of your computer mouse. Check out the FreeScout Design module.
   
2. Workflows: Build either automated or manual workflows to sort and allocate messages to whom they belong. Users can also send predefined emails and create SLA-like workflows.

2. Saved Replies: Quickly answer common questions using up to 20 different saved replies, as sent as snippet text.

3. Mobile Notifications: Exactly what it sounds like. Push notifications are sent straight to your mobile device regarding all things self-hosted helpdesk. Stay in the know.

4. Reports: Real-time reports and statistics on conversation trends, team performance, productivity, time spent, and customer satisfaction. Filter by date and time periods for detailed statistics.

5. Two-Factor Authentification: Privacy is the name of the game for self-hosting helpdesks, so a two-step authentification for access makes plenty of sense, does it not?

6. Global Mailbox: Digital marketers with multiple mailboxes and conversations can house them all in one organized place.

7. Office Hours: Block the sending of auto-replies so that they happen when needed. Enter your company’s designated office hours and send auto-replies only when your support agents are not working.

8. Checklist: Simple and to the point. Add checklists to conversations for organization best practices or preferred workflows.

9. Ticket Translator: Translate customers’ messages and agents’ replies into a preferred language. Translations are performed via Google Translate. 

10. Sender Time Zone: Correctly displays the sender’s time zone, send time and the sender’s current time within their time zone on ongoing messages.

11. Extra Security: Formerly known as reCAPTCHA, this module restricts access to your FreeScout’s admin area & tickets by IP addresses.

Each of these Freescout modules will help keep your self-hosted helpdesk up to speed. You’ll notice, too, that those listed above truly bring organization to customer concerns— allowing for the recognition of alternative languages and time zones. Both are majorly important elements of global digital businesses with a diverse global clientele. 

Lest we forget the biggest benefit of self-hosting a helpdesk— protected privacy— the Extra Security and Two Factor Authentification Freescout modules are aces. Deliver an additional layer of cozy security blankets atop your loyal participants knowing that your helpdesk is GDPR-compliant. Freescout modules also improve workflows, so that makes our first suggestion above a no-brainer of sorts. 

Whether you operate this helpdesk on your own or with the help of a team, Freescout modules make it easy to communicate internally and externally while solving any ongoing customer issues.

What Are Freescout Modules?

Revisiting this definition may seem unnecessary to some, but might be essential to others. If you’re already familiar with the term, then skip forward to the next section. Otherwise, allow us to explain. 

In simple terms, Freescout is an open-source helpdesk for digital businesses. When we reference Freescut modules, we’re talking about the slew of plugins that can be used as an extension of and in response to Freescout software. 

Per usual, there are dozens upon dozens of Freescout modules available for use. Each module varies in performance and price, so do some due diligence before diving in. Selecting Freescout modules is fun and completely up to the webmaster’s needs for self-hosted helpdesk functionality. But why Freescout?

We’re glad you asked! FreeScout is an ideal helpdesk solution for brands that prioritize professionalism and customer support. Industry-leading brands like Google Translate, Kanban, WhatsApp, and even Slack all have Freescout modules available.

Are you wondering what other brands might be concocting Freescout modules, too? You’ll just have to wait to find out. In the meantime, let’s chat about the benefits of a self-hosted helpdesk.

How Does a Self-Hosted Helpdesk Benefit My Website?

When brands or businesses self-host their helpdesk, they’re profoundly embracing the user experience. How so? Because self-hosting keeps the privacy in-house vs. on an outside server subject to hacks or leaks of precious personal data. Nothing says customer care quite like taking care of a loyal client’s private details. 

Further, Freescout modules provide smooth integration of automated workflows. This is because Freescout extends functionality and is easily maintained, making it the selection for thousands. Here’s a list of some of the features webmasters get access to as Freescout users.

• Auto reply
• Open tracking
• Moving conversations between mailboxes
• Notes
• Push notifications
• Real-time reports
• Starred conversations
• Support multiple languages
• Tags
• Translating tickets
• Time tracking
• White-labeling

And that’s just the tip of the iceberg. Consider the fact that each of the Freescout modules referenced above includes its own slew of useful features. Now, it comes down to understanding which Freescout modules will benefit your marketing efforts eventually. Time will tell!